How Can We Help You?

I’m having trouble accessing your website. What should I do?
If you are having trouble accessing our website we’d suggest you try the following:
  1. Delete your cookies
  2. Restart your browser
  3. Update your OS
If you’re still having problems, contact our Customer Care Team.
Is it safe to order on your website?

Our online payment system uses industry-standard SSL-encryption to protect data transmissions. All your personal and financial information is 100% secure during the entire shopping experience.

Is it safe to send my debit/credit card details over the web?

It is absolutely safe to send your debit/credit card details on any payment methods available on our online shop. Your information is protected at all times.

What do you do with my personal details and are they secure?

We have taken every possible measure to make our website safe and secure for your peace of mind. We use the very latest SSL encryption technology and take the security of your personal data very seriously.

To check that you are in a secure area of our website, you will see a locked padlock in your browser. If the padlock is unlocked, you are not in a secure area and any of your personal details entered here will not be entirely safe.

DQT confirms that any personal information you supply to us will only be used for processing your orders, to administer to our website and if you consent, to notify you of sales, competitions or new product lines that may be of interest to you.

For further information please read our Privacy Policy.

How long we will store your information?

We’ll hold on to your information for as long as you have your account with DQT, or as long as is needed for us to be able to provide the relevant goods or services to you.

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Are there any fees to use Klarna?

There is no interest, fees or a credit application. Sit back and relax. Klarna will notify you when payment is due.

How does pay later in 30 days work?

Once your order is confirmed, you’ll receive an email with payment instructions within two days from Klarna. You’ll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into Klarna site.

Disclosure: Klarna’s Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply

How does pay in 3 work?

Klarna’s Pay in 3 split the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining equal instalments scheduled automatically every 30 days.

If your order is eligible for Pay in 3, you can select the option in the checkout and enter your debit or credit card information. As soon as we ship your order, you will receive an email from Klarna outlining your payment schedule. There won’t be any interest, fees or charges for using a debit or credit card with Klarna.

Disclosure: Klarna’s Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply

What are the requirements to be eligible for buy now, pay later?

To be eligible for buy now pay later you must meet the following requirements:

• At least 18 years of age
• UK residential address
• UK bank account
• Trackable delivery service