Frequently Asked Questions
Is it safe to order online?
Our online payment system uses industry-standard SSL-encryption to protect data transmissions. All your personal and financial information is 100% secure during the entire shopping experience.
Can I place my order over the phone?
You may place your order over the phone by calling our sales number at +44 1388 417 141 between the hours of 9am – 5pm UK time, Monday to Friday.
Do you have a shop I could visit?
We are solely an internet based company and do not have a physical shop.
Do you offer wholesale or discounted pricing?
Yes, we offer wholesale pricing for re-sellers of our products. For retail customers who place a large order, we can provide a small discount.
How can I get a swatch sample?
We offer swatch samples. Please visit our swatch page here.
How can I get hold of the items that are limited or out of stock?
We receive regular shipments of new stock. If you are in urgent need of more items than we have stock, please contact us and we will try to accommodate you.
Do you offer custom made orders?
Yes, we can custom make orders with a minimum quantity of 100 pieces. Please contact us.
Do you offer a gift wrapping service?
No, we do not currently offer a gift wrapping service.
What are my shipping options?
For UK customers, we can ship via Standard 1st Class post or Special Delivery Next Day. For International customers, we ship via Royal Mail Airmail or International Express Courier. Please see our Delivery Information page for more information.
Do you ship outside the UK? Which countries do you offer this service to?
We currently ship to addresses in Europe, USA, Canada, Australia and New Zealand.
How much does it cost to ship internationally?
Shipping costs internationally is dependent on weight. Your shipping costs will be calculated during the checkout process.
Are you VAT registered?
Yes, we are VAT registered.
What are my payment options?
You may pay via credit/debit card or with your Paypal account balance.
There is an error when trying to make a purchase with my credit/debit card online. How do I pay?
You may call our sales team on +44 1388 417 141 between the hours of 9am – 5pm and they will process your purchase manually for you.
When will my order be dispatched?
All orders placed before 3pm Monday to Friday will be dispatched the same day. All orders placed after 3pm on a Friday, on a Saturday, a Sunday or a bank holiday will be dispatched the next working day.
How long should I expect to wait for my order?
That is dependant on your chosen delivery method and your location, please refer to our Delivery Information page.
What is your exchange and return policy?
You may view our exchange and return policy on our Returns Information page.
My question is not stated here. How do I contact you?
You may contact us here and we will respond to you within 24 hours.