How Can We Help You?

Can I order over the telephone?
Absolutely! We are currently available from 8:30am – 4:00pm (UK Time) Monday to Friday. We will be happily process your order over the telephone if you prefer it this way. You may call us on 01388 417 141.
Can you amend my order?

In order to meet the delivery timescales we promise on our website, we dispatch orders very quickly. Therefore, you must request an order an order amendment before your order is dispatched. If your order has already been dispatched, you must request a return after receiving the order. Please contact us as soon as possible.

Can I cancel my order?

In order to meet the delivery timescales we promise on our website, we dispatch orders very quickly. Therefore, you must request an order an order cancellation before your order is dispatched. If your order has already been dispatched, you must request a return after receiving the order. Please contact us as soon as possible.

Can I see my order history?

To view your past orders go to My Account. Sign in using your email address and password then click on Orders to view your order history.

Do you have a shop I could visit?

We are solely an internet based company and do not have a physical shop.

Can I collect my order instead?

You may visit our warehouse to collect your order. However, due to insurance purposes please take note that we cannot allow customers inside the premises.Please contact us first to schedule the collection of your order. You may call us at 01388 417 141 or send us a message via our contact page.

Do you offer a gift wrapping service?

No, we do not currently offer a gift wrapping service.