How Can We Help You?

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Are there any fees to use Klarna?

There is no interest, fees or a credit application. Sit back and relax. Klarna will notify you when payment is due.

How does pay later in 30 days work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into Klarna site.

What are the requirements to be eligible for buy now, pay later?

To be eligible for buy now pay later you must meet the following requirements:

• At least 18 years of age
• UK residential address
• UK bank account
• Trackable delivery service

Why have I not been offered pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, shipping method, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

Will Klarna credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor DQT run credit searches against you that could impact your credit rating.

When will my items be delivered if I use Klarna?

Klarna orders are delivered based on DQT standard delivery timeframes which you can check here.

I’ve received a statement from Klarna, but I’ve not yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call DQT to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

How do I return an item purchased with Klarna?

Klarna returns will follow DQT standard returns process. Please see here for more information. Once we received and processed the return (partial or full), you will receive a confirmation email from DQT. Then an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

I still have questions regarding Klarna payment, how can I get in touch?

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.