RETURNS
| Parcel’s Origin | Return Process | Exchange/Refund Period | Timescale for Exchange/Refund |
|---|---|---|---|
| UK | Send back the order with a Returns Form | Within 14 days upon receipt of order | 3 working days upon receipt of returned item |
| Europe | Send back the order with a Returns Form | Within 14 days upon receipt of order | 3 working days upon receipt of returned item |
| Rest of the World | Send back the order with a Returns Form | Within 14 days upon receipt of order | 3 working days upon receipt of returned item |
Returns Policy
- We approve return request for a refund or exchange within 14 days upon receipt of order.
- A Returns Form must to be completed and enclosed within your return parcel.
- All item(s) should return in its original, unworn condition, including the original packaging and all tags.
- Returns will be processed within 3 days of receipt at our warehouse.
- DQT can’t be held responsible for delay, loss or damage to your parcel by the carrier.
- Customers are liable for return shipping costs except when DQT is at fault.
- Failure to follow our return’s policy may lead to a delay or refusal of your refund/exchange request.
Returns Procedure
1. Fill out the Returns Form enclosed within your original parcel or download it here: https://www.dqt.co.uk/returns.pdf
2. Follow all the instructions in the Returns Form.
3. Send back the parcel to the stated return address. We recommend using an insured or tracking delivery service and retaining proof of postage.
4. Refunds/Replacement item(s) will be processed within 3 days of receipt of your returned item(s) at our warehouse.
5. You will receive a return processed confirmation email.
DAMAGED/INCOMPLETE/INCORRECT ITEM
If you have received a damaged/incomplete/incorrect item(s), please do not return the item yet and kindly contact us. We will solve the issue immediately.
Received Damaged Item(s)
We need to confirm if the item is actually damaged with a photo. Once confirmed, we will arrange a replacement.
Incomplete Item(s)
We need to confirm if you have received an incomplete order by checking your order details on our system. If so, we will arrange a replacement for the missing item immediately.
Incorrect Item(s)
We need to confirm if the item is actually incorrect with a photo. Once confirmed, we will arrange a replacement. If not, you can return the item for an exchange/refund at your own return expense.