See below for information regarding our returns policy.
We’ve gone paperless! To help reduce waste, we no longer include a returns label within your parcel.
Returns Procedure1. Fill out the Returns Form.
2.Print DQT Return Request confirmation email and enclose within your return parcel.
3.Send back the parcel to the stated return address. Make sure you keep proof of postage.
4.Refunds/Replacement item(s) will be processed within 3 days of receipt of your returned item(s) at our warehouse.
5. You will receive a return processed confirmation email.
- We accept returns received at our warehouse with 30 days of purchase.
- Certain products such as swatches are made to order items and are non-returnable.
- A Returns Form must to be completed and enclosed within your return parcel.
- All item(s) should return in its original, unworn condition, including the original packaging and all tags.
- Returns will be processed within 3 days of receipt at our warehouse.
- DQT can’t be held responsible for delay, loss or damage to your parcel by the carrier.
- Customers are liable for return shipping costs except when DQT is at fault.
- Failure to follow our return’s policy may lead to a delay or refusal of your refund/exchange request.