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UK Delivery
| Delivery Option | Delivery Method | Order Weight | Postage Cost | Track/Sign | Cut-Off/Dispatch Time | Delivery Time |
|---|---|---|---|---|---|---|
| Standard Delivery | 1st Class | Max. 2kg | FREE | No | 3pm Mon – Fri | 1-2 Working Days |
| Recorded Delivery | 1st Class Signed For | Max. 2kg | £2.00 | Sign | 3pm Mon – Fri | 1-2 Working Days |
| Next Day Delivery | Special Delivery | Max. 2kg | £7.50 | Track & Sign | 3pm Mon – Fri | Next Working Day Before 1pm |
| Saturday Delivery | Special Delivery | Max. 2kg | £10.00 | Track & Sign | 3pm Mon – Fri | Saturday Before 1pm |
| Courier Delivery | UPS/TNT | 2+kg | FREE | Track & Sign | 3pm Mon – Fri | 2 Working Days |
WORLDWIDE DELIVERY
| Delivery Option | Delivery Method | Postage Cost | Track/Sign | Cut-Off/Dispatch Time | Delivery Time |
|---|---|---|---|---|---|
| Standard Delivery | International Standard | From £2.00 | No | 3pm Mon – Fri | 3-7 Working Days Europe 7-21 Working Days Worldwide |
| Tracked Delivery | International Tracked | From £8.00 | Track | 3pm Mon – Fri | 3-7 Working Days Europe 7-21 Working Days Worldwide |
| Signed For Delivery | International Signed | From £8.00 | Sign | 3pm Mon – Fri | 3-7 Working Days Europe 7-21 Working Days Worldwide |
| Tracked & Signed For Delivery | International Tracked & Signed | From £8.00 | Track & Sign | 3pm Mon – Fri | 3-7 Working Days Europe 7-21 Working Days Worldwide |
| International Express Courier | International Express Courier | From £20.00 | Track & Sign | 3pm Mon – Fri | 2-4 Working Days Europe 3-5 Working Days Worldwide |
Shipping Countries
1. Royal Mail International Standard – Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Spain, Sweden, Switzerland, Turkey and USA.
2. Royal Mail International Tracked – Australia, Estonia, Latvia, Spain
3. Royal Mail International Signed – Cyprus, Norway, Turkey
4. Royal Mail International Track & Signed – Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, San Marino, Singapore, Sweden, Switzerland and USA.
Dispatch Times
- All orders received before 3pm, Monday to Friday (excluding bank holidays) are shipped the same day.
- Orders received after 3pm Friday, Saturday, Sunday and public holidays are shipped the following working day.
Delivery Times
- All First Class Delivery is generally 1-2 working days.
- Special Delivery is guaranteed 1 working day only and will be delivered before 1pm of the following working day.
Bank and Public Holidays
- Royal Mail doesn’t usually deliver or collect on bank and public holidays.
- To check the list of dates when Royal Mail has no collection and delivery, visit this page: https://www.royalmail.com/service-update/bank-holidays
Change of Order Details
- If you need to change your order, like shipping address, items (design, colour, style, size, quantity) before the order is dispatched, please contact our customer service team immediately.
- If the updated order requires additional payment, you should pay the difference via Paypal or Card. We will hold the order and can only update it once the additional payment has been received via Paypal or Card.
Combined Postage
- If you have placed separate orders on the same day and have not been dispatched yet, we can combine postage and send all your orders together. Kindly contact our customer service team immediately.
Track Your Order
- Tracked, Signed and Tracked & Signed delivery have a tracking number. You can request the tracking number from our customer service team and track it online at: https://www.royalmail.com/track-your-item
Delayed Delivery
For UK orders, if it fails to arrive within 3 working days (next working day for Special Delivery), kindly contact our customer service team.
Alternatively, please kindly check the following:
- Is the shipping address in your order details, complete and correct?
- Is the package too big and can’t be inserted in your letterbox?
- Was the package delivered to your neighbour?
- Was a delivery card left at your door?
- Is the package at your local sorting office and needs to be collected?