How Can We Help You?

What happens if I forgot to include my return slip?
Our warehouse will only be able to process a return if we have the correct information on the returns slip. Returns will be flagged as pending if no returns slip is included awaiting communication from yourself.
Can I return my order without packaging?

All item(s) should return in its original, unworn condition, including the original packaging and all tags. The packaging is designed to protect the product in transit, and as couriers will not accept responsibility for any damage caused during transit, we wouldn’t want anyone to have their refund denied for a damaged product that wasn’t their fault. If we receive items without their original packaging in reasonable re-usable condition, we withhold the right to deny any refund based on disregard for our Returns Policy.

Can I return more than one order in the same parcel?

Yes, but you’ll need to include the return slip for each order.

Do I have to create an account to order with you?

No, you don’t but if you do, you have access to become a DQT VIP and have access to sales, competitions, new collections and more!

How do I register for an account?

You can register for an account in just a few simple steps by clicking My Account. We’ll ask you to enter an email address and password. We’ll then send you a confirmation email.

Why can’t I login to my account?

One reason why you may be unable to login to your account is you have an incorrect password or username. You can reset your password by clicking “Lost your Password?”. If you are unable to locate the reason why you are having issues logging in, please feel free to get in touch with us via our contact page.

How can I reset my password?

Click on My Account and then Lost My Password. A reset password email will be sent to you. If you do not receive a password reset email, please check if the email address entered is correct. It is very common for customers to create an account using the incorrect email address which can be another reason why you are unable to login and do not receive a password reset email.

How can I change my account details?

Log into your account, click on “account details” or “addresses” and you can amend your personal information including your email address.

I’m having trouble entering an address on my account.

In order to add, remove, edit your address you need to have an account. You can add, remove and update your address by logging in to My Account and clicking on “Addresses”.

How do I close my account?

Please get in touch with us and we will arrange for the closure of your account.