Terms & Conditions
All products and prices including special offers are subject to change or discontinuation without notice. Whilst we try to ensure prices and product information is accurate on our website, we reserve the right to refuse or cancel any orders (even if the payment has been charged) for goods that have been advertised at an incorrect price, showing the wrong photograph or description. If we discover any pricing errors before we process your order, you will be notified immediately with the option to resubmit your order at the correct price or cancel the order.
All products are subject to availability and can change prior to delivery without notice. If this is the case, you will be notified by phone or email. Any product availability information supplied on our website is an estimate only. Prices marked as zero are normally items which are posted pre-release, and as such the proper price will be released when the information is available.
Purchases can be made using Worldpay, Paypal, Visa, MasterCard or any of the major Credit/Debit Cards via our secure server. We have taken every step possible to give our customers the safest shopping experience. All credit/debit card orders are subject to validation and checks with the card-issuing bank. DQT will not be liable if your order is delayed due to these checks. (Please note Non-UK credit/debit card transactions can take longer than normal) Orders can only be accepted from the cardholders themselves. The goods can only be shipped to the billing address of the cardholder unless informed/authorised otherwise by the card-issuing bank.
Please note that for our insurance purposes we will only ship to the address of the card holders/registered Paypal address, unless other arrangements have been made with the management of DQT and the buyer prior to the order being placed, e.g. shipping to company addresses normally requires a copy of a utility bill from the company faxed or emailed to us. On international orders, we will only ship to the card holder’s address. We do not ship to P.O boxes, unless arrangements otherwise have been made with the management of DQT and the buyer prior to the order being placed. Under the situation where a Paypal payment is made for an order to an invalid address, the Paypal payment is taken instantaneously; we will only refund the payment less the Paypal fees – this situation should not arise if the customer has read these T&C.
Refunds and exchanges can be made within 14 days of receipt. Items returned beyond this date will not be accepted and will be returned to the sender at the sender’s cost. Item’s purchased using a credit note and returned will not be accepted for a refund even if returned within 14 days of receipt and will be returned to the sender at the sender’s cost. Exchanges are accepted for purchases using a credit note. Item/s returned for a second time with the same order number will be accepted if within the 14 day return’s period of the original purchase date.
While we actively encourage search engines to look at our website and use the corresponding settings we allow for them, we will take action against parties who browse this site with automated data mining / web scraping scripts for competitive purposes, or organisations which are using up excessive bandwidth on our servers.